Service Sustainability Programme (SSP) Lead

Service Sustainability Programme (SSP) Lead

Role Title: Service Sustainability Programme (SSP) Lead

Duration: TBC

Lead the Service Sustainability Programme for a defined technology/service portfolio to improve stability, resilience, recoverability, and control posture, reducing customer impact and operational risk while improving cost-to-serve.

Key responsibilities (what you'll do)

• Own the SSP plan and roadmap: create a prioritized backlog covering resilience, tech debt, obsolescence, controls, monitoring, and recoverability.
• Drive delivery across teams: coordinate Technology, Product/App owners, Operations, Cyber, Risk/Controls, Change, and suppliers to deliver remediation.
• Governance and reporting: run programme cadence (steerco/forums), manage RAID (risks, assumptions, issues, dependencies), and produce clear executive updates.
• Control and audit readiness: ensure standards are met, evidence is captured, and exceptions are managed with time-bound remediation.
• Benefits realization: track measurable outcomes (reduced severity-1/2 incidents, improved availability, reduced vulnerability ageing, improved DR compliance, reduced technical debt).
• Stakeholder management: influence senior stakeholders to align priorities, secure funding/resources, and remove blockers.

Deliverables (typical outputs)

• SSP portfolio roadmap and prioritized remediation backlog
• Governance cadence + RAID log + dependency plan
• Resilience evidence: DR test outcomes, monitoring coverage, runbooks, support model
• Control uplift plan: actions, owners, milestones, and audit-ready evidence

Skill sets required (what you need)

• Portfolio/programme management (planning, milestones, RAID, dependency management)
• Benefits realization and value tracking
• Vendor/third-party coordination (where applicable)

Operational resilience & controls

• Practical understanding of operational resilience: recoverability, DR/BCP testing, RTO/RPO concepts, failover patterns
• Control-minded delivery: evidence, traceability, exception management, audit readiness
• Risk-based prioritization
• Strong facilitation, conflict resolution, and cross-team alignment
• Ability to translate "risk/control speak" into delivery actions (and vice versa)
• Comfort working with infrastructure/cloud and application teams (even if not hands-on)
• 7+ years in technology delivery, service management, resilience, or transformation roles (varies by grade)
• Programme/project management certification (e.g., Agile, PMP, PRINCE2) - useful, not always mandatory
• Experience in regulated/financial services environments - strongly preferred

All profiles will be reviewed against the required skills and experience. Due to the high number of applications we will only be able to respond to successful applicants in the first instance. We thank you for your interest and the time taken to apply!