Service Support Officer

We would like to invite applications for the following 32 hour per week, permanent role:

Service Support Officer Clonakilty Co. Cork

IWA is committed to promoting, maintaining and adding to our diverse and inclusive work environment.

The purpose of this role is to provide day to day support to the ROC Service Coordinator in the development, operation, and expansion of person centered services in Cork, in line with the IWA standards for Community Centre Services. The person will work with the Service Coordinator and staff to achieve service goals as well as actively delivering a range of capacity building/social and independent living skills programmes. The person will also support and assist with fundraising activities.

Liaison

For success in the above post there are several key relationships which must be fostered and developed. Within IWA those will be association staff, in particular the Service Coordinator and those involved in the provision of the services, as well as direct contact with IWA members and service users. Externally it will involve liaison with the staff of the relevant voluntary and statutory organisations in the area.

Main Duties and Responsibilities

• To support the implementation of the Associations standards for Community Centre Services as directed by the Service Coordinator
• To develop, implement and support the evaluation of a range of capacity building programmes and mainstream training programmes which respond to service user requirements
• To identify and develop opportunities in partnership with service users enabling them to increase their social participation and lead full, active, and independent lives in their own communities
• To support the Service Coordinator in ongoing monitoring and evaluation of the operation of the services
• To accompany and support service users on annual holidays, outings, social and day trips as required by Service Coordinator and provide personal care for service users while in attendance at services
• Ensure that your responsibilities to safeguard children and adults from abuse or harm is a core aspect of your role and that IWA's Safeguarding Policies and Procedures are adhered to
• To maintain working rotas and carry out day to day administrative duties associated with IWA Services, ensuring accurate records are kept in relation to projects, programmes and services provided. and identify new opportunities for service development
• To mentor and support IWA staff to ensure the services meet the standards of the Association
• To develop and support the volunteer programme within the service
• To actively ensure that standards and practices regarding health and safety are fully adhered to in all areas of the community centre service
• To focus on the inclusion of people with disability within their wider community and develop links within the community to support this
• To support and mentor all ROC staff in their day to day duties
• To avail of opportunities to heighten the profile of IWA in the local community in order to promote a positive attitude towards disability within the community
• To perform such other duties as may be assigned from time to time by the Service Coordinator

PERSON SPECIFICATION Training, Experience and Qualifications

• Qualification at Level 6 or higher such as QQI Supervisory Management Skills; BA in Social Care or equivalent (Occupational Therapist / Community Work / General Management) is essential
• Some previous experience in the areas of training or facilitation is required

Knowledge and Skills

• The ability to make operational decisions and possess good problem solving skills is essential
• Excellent computer and administration skills (Microsoft Office & Database Management) are essential
• An awareness and understanding of the needs of people with physical and sensory disabilities or a marginalized group is desirable
• Experience of working with people with disabilities is desirable
• Leadership experience is desirable
• Experience of Quality systems and maintenance of same an advantage
• A full driving license is a requirement.

Behaviours

• The ability to work as part of a team and on own initiative
• Person centred approach
• An ability to build strong relationships at all levels
• Strong customer service focus
• Be of good character

Remuneration & Benefits

• Salary between €27,891.33 - €42,609.60 (DOE)
• Excellent working conditions
• Training & Development opportunities
• 25 days annual leave pro rata
• Access to pension and health schemes
• Bike to Work Schemes
• Employee Assistance Service

The closing date for all applications is Tuesday, 7th April 2026

Documentary evidence of your relevant qualification(s) will be required in advance of or during the recruitment process.