Service Supervisor - Scotec

Orona is a leading European company in sustainable vertical transportation.

The Role

We are currently looking for a Service Supervisor to join our busy Warrington office. The successful candidate will work alongside the Service Manager, splitting time between office-based duties and field activities assisting the service and call out team.

Key Responsibilities

• Manage day to day coordination of Service Engineers and Field Technicians.
• Provide technical assistance and guidance to the Service team.
• Plan and optimise engineers' routes using MS2 app to maximise productivity and reduce travel times and fuel costs.
• Ensure all planned visits are completed within each calendar month.
• Review and influence engineer productivity.
• Avoid call outs and address troublesome lifts, following up with clients and communicating proposals for resolution. Coordinate any required actions with engineers and field technicians.
• Manage isolated lifts to minimise downtime and achieve rapid resolution.
• Coordinate external and internal training requirements and mentor team progression.
• Conduct maintenance audits and ensure overall H&S compliance.
• Provide customer technical support as required, focusing on improvement and repair.

What We're Looking For

• Demonstrable experience as a Service or Repairs Engineer, with a minimum NVQ3 qualification or equivalent experience.
• Background in Mechanical or Electronics engineering.
• Experience managing or coordinating a team is an advantage (training will be provided).
• Clean UK driving licence (essential).
• Right to work in the UK (mandatory).

What We Offer

• Attractive Salary: Competitive pay that reflects your skills and experience.
• Generous Holiday Allowance: 25 days of annual leave, increasing to 30 with service, plus 8 public holidays.
• Secure Future: Pension scheme with increasing company contributions.
• Peace of Mind: Life Insurance to support you and your loved ones.
• Health & Wellbeing: Medical Cash Back Plan and 24/7 GP services.
• Family Friendly Benefits: Enhanced leave for family events and emergencies.
• Support When You Need It: Employee Assistance Programme with confidential support.
• Eye Care: Eyecare vouchers.
• Recognition for Longevity: Long Service Awards.
• Referral Rewards: Recruitment Referral Fee for finding top talent.
• Continuous Growth: Ongoing Training & Development opportunities.

Join ORONA and be part of a company moving the world safely and efficiently every day.