Service Scheduler

About The Role

Join CCS & Help Shape the Future of Renewable Energy!

Job Purpose

We are seeking a dedicated and highly organised Service Scheduler to join our dynamic team. This role requires a proactive individual with excellent IT skills, outstanding customer service abilities, and the capacity to work effectively under pressure. The ideal candidate will demonstrate strong initiative and accountability, a solid understanding of Work in Progress (WIP), and the ability to optimise travel routes for field service personnel.

Duties

• Schedule and coordinate service appointments for field engineers efficiently.
• Continuously improve scheduling processes to maintain accuracy and efficiency.
• Assign service requests based on skill set, location, and availability.
• Ensure compliance with CCS operating protocols and manage engineer diaries.
• Liaise with engineers daily to optimise service planning and delivery.
• Handle customer calls, outbound appointment settings, letters, and job updates via Protean (CRM system).
• Serve as the primary point of contact for service scheduling and manage urgent requests professionally.
• Assist with repairs appointments, parts follow-ups, and re-attendance planning within three days.
• Monitor and manage WIP to ensure all tasks are completed promptly.
• Provide daily reports on works in progress, compliance visits, and repairs WIP.
• Collaborate with technical supervisors to manage contracts and engineer schedules effectively.
• Maintain strict adherence to company operations and ensure IT system accuracy.

Skills/Qualifications

• Strong reporting and administrative writing skills.
• Proficiency in Microsoft Office and workflow management.
• Excellent organisational and analytical skills.
• Professional problem solving and inventory control capabilities.
• Exceptional verbal communication skills.

Experience Required

• Previous experience in scheduling, administrative, or customer service roles, preferably in a service oriented industry.
• Strong interpersonal and communication skills with a customer focused approach.
• Proficiency in scheduling software, CRM systems, and general office applications.
• Exceptional time management and the ability to handle multiple tasks simultaneously.

Personal Attributes

• You value honesty and share knowledge for the greater good.
• You are committed to continuous improvement and teamwork.
• You take responsibility for your work and encourage ownership in others.
• You are goal oriented, striving for both small and large successes.
• You are flexible and eager to develop your skills.

What We Offer

• Pension Scheme: Auto enrolment after probation.
• Flexible Annual Leave: Option to buy or sell leave after probation.
• Professional Development: Access to in house and external training.
• Employee Assistance Programme: 24/7 support.
• Refer a Friend Bonus: Reward scheme for successful referrals.
• Parking: Available at office locations.

We are an equal opportunities employer, and we welcome applicants no matter what their ethnicity, gender, sexuality, beliefs, or nationality.