Service Retention Executive
Posted 10 days 10 hours ago by Lloyd Motor Group
Lloyd Motor Group have an exciting opportunity for a Service Retention Executive to join our Service Department based at our Lloyd BMW/MINI retailer in Cockermouth.
The Service Retention Executive is responsible for maintaining and growing customer loyalty within the service department. You will proactively engage with customers to manage service bookings, promote aftersales products, and ensure an exceptional ownership experience across BMW and MINI vehicles. Strong communication skills, a customer-focused mindset, and the ability to drive retention and revenue are key.
Salary: £28,000 with an OTE of £33,000
Hours: 40 hours per week, Monday - Friday, working 1 in 4 Saturdays 08:00 - 13:00
Role Responsibilities- Proactively utilise iLloyd, Dealer Management and manufacturer systems to contact customers due for service, MOT or vehicle updates, reviewing EVHC records to follow up on any outstanding or deferred work.
- Apply a strong understanding of customer needs to confidently guide them towards the products or services that best suit their requirements.
- Promote Service Plans and aftermarket products to both returning and new service customers as a key retention and loyalty tool.
- Support the Service Manager and wider team in achieving departmental and manufacturer objectives and targets.
- Collaborate with colleagues to actively promote our full range of services, identifying opportunities to grow business and enhance the customer experience.
- 33 days of annual leave, inclusive of bank holidays.
- Cycle to work scheme.
- Free flu jabs.
- Life Cover.
- Internal and manufacturer training.
Founded in 1976, Lloyd Motor Group is one of the UK's largest family run car retailer groups, with 40 retailers across Northern England and Southern Scotland. Representing prestigious brands like BMW, MINI, Land Rover, BYD, Volvo, Kia, Volkswagen, Skoda, INEOS, Honda motorcycles and BMW Motorrad, we've built our reputation on exceptional customer service delivered with a professional yet personal touch. Join our passionate team and you'll find a supportive culture that values your contribution, invests in your development, and empowers you to grow while making a real difference in a company where people are our greatest asset.