Service Receptionist vacancy in Somercotes

Service Receptionist Job Description

Are you a customer-focused professional looking for a new challenge in a friendly and supportive environment? Join our team in Somercotes near Alfreton in Derbyshire and become part of our ever-growing family run businesses.

Hours: Monday to Friday 8:30 am - 5:30 pm and Saturday 8:30 am - 1:00pm (working every other Saturday)

What You'll Do

As a Customer Service Advisor, you'll be the welcoming face of our garage reception, assisting the branch manager with:

Customer Service

• Greet customers professionally and courteously on arrival
• Handle customer enquiries face to face and over the telephone
• Provide clear information regarding services, repairs, pricing, and timescales

Calls & Administration

• Answer incoming calls and make outgoing calls to customers
• Book vehicles in for servicing, repairs, and inspections
• Update customer records accurately
• Take messages and pass information to relevant staff
• Prepare and explain quotes for vehicle repairs and services
• Upsell relevant products or services where appropriate
• Take payments and issue invoices or receipts

Previous automotive experience is beneficial but not essential - we value a positive attitude and willingness to learn.

What We're Looking For

• Strong organisational skills and attention to detail
• Excellent communication, both in person and by phone
• The ability to remain calm, friendly, and helpful under pressure

Benefits

Benefits include:

• No working Sundays or Bank Holidays
• Private healthcare allowance
• Loyalty bonus schemeGenerous staff discounts across all branches
• Bike to work scheme
• Free on site parking