Service Quality Lead - Optimize IT Supplier Performance

Rolls-Royce plc is seeking an experienced Service Quality Lead within the Digital and IT Software and Application Services team in the United Kingdom. You will drive flawless service delivery across the supplier network and lead improvement plans using your continuous improvement experience.

You will audit supplier operations, establish performance metrics, and conduct regular reviews to ensure SLAs and commercial targets are met, while working with delivery teams on high-severity issues to