Service Planner

Overview

As a Service Planner, you will be responsible for the effective planning and coordination of service activity, ensuring both customer needs and operational requirements are met.

Responsibilities

• Planning and scheduling service and breakdown visits to ensure timely and efficient delivery
• Liaising with customers by phone and email to arrange, confirm, and communicate service visits clearly
• Preparing formal quotations for service and remedial works, including relevant technical specifications
• Managing engineer diaries and planning boards within the Click system
• Ensuring engineers are fully briefed, correctly equipped, and have the required parts before each visit
• Monitoring job progress, recording completion, and arranging any follow-up or additional works
• Coordinating closely with Service Engineers, the Service Manager, Accounts Manager, and Integration Manager to meet customer requirements
• Supporting warranty and breakdown activities in collaboration with the Service Manager
• Identifying and resolving planning or operational issues proactively
• Maintaining accurate and up-to-date customer records and service documentation
• Working alongside Engineers, Capital Sales, and Service Sales teams to ensure opportunities and quotations are processed efficiently
• Contributing to regional growth by supporting targets, KPIs, and continuous improvement initiatives

To succeed, you will need

• Strong organisational and analytical skills
• Experience working in a service-focused environment, communicating with customers by phone and email
• A proactive, positive approach with a focus on quality and customer satisfaction
• Confidence using IT systems and the ability to learn new tools and processes
• The ability to work collaboratively as part of a team
• Residency within a commutable distance of the Kingsdown office
• Geographical knowledge of the Southeast (desirable, but not essential)

In return, we offer

• A positive, inclusive team culture that encourages collaboration and innovation
• Structured training and ongoing development opportunities
• Continued technical training and support throughout your career
• Company-provided laptop and mobile phone
• Clear opportunities for career progression,we invest in developing our people
• A competitive benefits package

Contact information

Talent Acquisition Team: Harriet Strauss

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