Service Operations Administrator (Worcester)

We are looking for a Service Operations Administrator in the Worcester area to support drivers, customers and daily operations. This is a stable, long term role with full training on the specialist parts of the job.

Duties Office & General Admin

• Answering phones (landline and work mobile)
• Checking post and handling general office admin
• Ordering stationery, uniforms and PPE
• Keeping work instructions updated
• Monitoring and replenishing first aid stock

Customer & Driver Support

• Booking jobs as requested by customers
• Updating customers on changes (phone/email)
• Sending quotes and Terms & Conditions
• Reviewing driver paperwork after jobs
• Booking hotel accommodation for drivers

Basic IT & Admin Tasks

• Processing timesheets and job sheets
• Archiving timesheets
• Checking info emails
• Using email portals and admin software i.e. Excel, Word,

Skills & Experience

• Previous experience as a Business/Office Administrator (essential)
• Strong organisational skills and ability to prioritise
• Confident with IT systems and email portals
• Good communication and time management

Able to work independently and within a small team

Enjoys a busy, varied office environment

Strong attention to detail with the ability to check paperwork, totals and job information accurately

Hours of Work

• Monday to Friday
• 08:30 - 17:00

Rate of Pay

• £12.75 per hour, with potential to increase depending on experience