Service Now Developer

afarax is looking for a freelance Senior Service Now Developer. We need you!

The project:

Our client in the banking sector is looking for a Senior Service Now Developer to join their team.

Your tasks:

• Support and guide the team through the different processes.
• Monitoring of the instances.
• Execute maintenance/run tasks (small changes/ LCM / License mngt )
• ITIL framework knowledge
• Release management: prepare and follow-up releases (runbook preparation and validation, presentation in Change advisory board).
• Process optimization: experience in optimizing workflows, reducing bottlenecks, and automating repetitive tasks.
• Data analysis: understanding of report creation, dashboard management.
• Agile or scrum methodologies.
• Implementation of processes in Service Now.
• Design and creation of feeding interfaces to integrate data to Service Now.
• Setup API integration between Service Now and local resources.
• Analysis and creation of automated exports from Service Now to feed internal customers' needs.
• Analysis and configuration of Email interfaces (inbound/outbound) in Service Now.
• Workflow design in Service Now.
• Migration of existing tools to Service Now.

Is this you?

• English is mandatory
• Dutch and/or French is a plus
• Service Now Certified (Admin Course)
• Certified Implementation Specialist or other related certification (nice to have)
• Cloud knowledge (nice to have)
• Monitoring and performance optimization: experience with Service Now instance health checks, performance monitoring and system upgrades.
• Strong team spirit
• Autonomous approach
• Pro-active attitude
• Clear communication
• Cross-functional collaboration: ability to work closely with developers, product owners, and business stakeholders in a complex environment.
• Stakeholder communication: strong communication skills to translate technical issues into business terms and vice versa.
• Project Management knowledge
• Comfortable with identifying and addressing issues and impediments proactively.
• Focused on tackling challenges and finding effective solutions.
• Capabilities of working in a complex and big structure

How afarax supports you?

• You benefit from our extensive network
• You will have access to projects that fit your expertise
• We help and support you throughout your project
• We offer the possibility to build a valuable and lasting partnership

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