Service Manager

Job Description The Role

We are seeking an experienced Service Manager for our Nissan dealership located in Stockport.

This role will see you lead day-to-day operations for our busy service department, ensuring customer satisfaction and profitability are maximised.

Reporting to the Head of Business, this role is offered on a full-time, permanent basis, and offers the right candidate an excellent career path with one of the regions leading automotive retail groups.

Key Accountabilities

• Lead, manage and motivate a team of automotive professionals, ensuring the dealership is adequately resourced
• Drive a high-performance culture, ensuring performance is rewarded and under-performance is managed
• Oversee the service and parts department, managing resource levels and productivity
• Accurately produce dealership reporting, in line with group reporting frameworks
• Support the dealership to consistently achieve high levels of customer satisfaction
• Ensure dealership activities are conducted in line with Brayleys Cars Limited, manufacturer and regulatory requirements

Experience and Attributes

It is essential that you have previous aftersales leadership experience. Manufacturer experience, particularly Nissan, would be beneficial but isn't essential to the success of this role. In addition to your previous experience, we are seeking individuals who display the following attributes:

• Strong leadership skills with the ability to lead and motivate a large and diverse team
• A professional and calm approach with strong stakeholder management skills to manage internal and external stakeholders
• Strong analytical and problem solving skills, with the ability to foresee potential barriers
• A commitment to the Brayleys Guiding Principal of treating all visitors to our business, as they would a valued guest in our own homes

Benefits

• NO WEEKEND WORKING - our aftersales departments are not open at weekends to allow our teams time with their families
• 31 days leave, rising to 34 days over time
• Life Insurance
• Access to our employee car scheme
• An exclusive Perkbox membership giving access to on-line and high street retailer discounts and our employee wellness hub
• Discounts on new and used vehicles, parts and servicing
• Use of a company vehicle
• £500 Employee Referral Bonus
• Independently recognised as a Great Place to Work

Brayleys Cars Limited are an equal opportunities employer.