Service Manager

Service Manager, CCTV and Access Control, Harlow

An established Fire & Security business with a strong presence across London is looking to appoint a Service Manager to lead and develop its maintenance operations.

This is a key leadership role, offering the chance to take ownership of service delivery, manage a team of engineers, and build strong client relationships across a varied portfolio.

The Role

You'll be responsible for overseeing the day-to-day delivery of fire and security maintenance services, ensuring work is completed efficiently, compliantly, and to a high standard. Working closely with engineers and clients alike, you'll coordinate workloads, resolve technical issues where needed, and ensure service levels are consistently met. Alongside this, you'll play a key role in maintaining client satisfaction, managing expectations, and driving improvements across the service function.

What We're Looking For

• Strong background in Fire & Security systems
• Experience with CCTV, Access Control, and Intruder Alarms
• Previous experience leading or supervising engineers
• Strong organisational and communication skills
• Good understanding of industry standards and compliance

What's in It for You

• Join a well-established and growing company
• Genuine leadership role with autonomy
• Diverse and stable client base
• Opportunity to shape and improve service delivery
• Long-term progression potential

Requirements

• Full UK Driving Licence
• Right to work in the UK

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