Service Manager

Overview

A well-established engineering services business is looking to appoint a Service Manager to take ownership of its service and maintenance function. The company delivers technical solutions into a range of commercial and industrial environments and is now focused on strengthening and scaling its service offering.

This role will suit someone who enjoys taking control of a function, improving structure, and helping grow a department with genuine long-term expansion plans.

The Role

This is an office-based Service Manager position with responsibility for the coordination, delivery, and development of a field service team. You will oversee day-to-day scheduling of engineers, ensuring workload is effectively planned and service commitments are met.

You will manage incoming service enquiries, prepare and issue quotations, and oversee the full service lifecycle from enquiry through to delivery, invoicing, and follow-up. A key part of the role is building strong relationships with clients and identifying opportunities to develop ongoing service agreements and repeat work.

Alongside the operational side, you will take ownership of commercial performance within the service function, working closely with internal teams to improve efficiency, utilisation, and profitability.

This is a growing department with clear expansion plans, so you will play a key role in shaping processes, improving structure, and helping scale the team over the coming years.

Requirements

• Experience managing or coordinating field service or engineering teams
• Strong commercial awareness with experience handling quotations and service workflows
• Excellent organisational skills with the ability to manage multiple priorities
• Experience dealing with RAMS, compliance documentation, and service administration
• Confident client-facing skills with a professional, structured approach
• Comfortable working in a fast-moving, growing service environment

Package

• Salary: £30,000-£35,000
• Performance-related bonus
• Monday to Friday, 8:00am - 5:00pm
• Office-based role in Street
• Pension scheme
• Private healthcare after probation
• Training and development opportunities
• Genuine progression as the service function expands

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WR is acting as an Employment Agency in relation to this vacancy.