Service Manager

The DRIVE Service Manager will be responsible for mobilising the expansion project across London, working closely with all Boroughs and te Drive Central Team.

The DRIVE Team (Case Managers and Team Leaders) will develop and co-ordinate an individual, multi-modal intervention plan for each Service User, which will incorporate support and/or disruption strategies; a pro-active approach to Service User engagement and commitment to working towards attitudinal and behavioural change, whilst keeping the victim s safety central to any interventions implemented. The Service Manager will seek to ensure this role is carried out fairly, and take organisational responsibility for risk.

The DRIVE Service Manager will also line manage DRIVE Team Leaders and Case Managers where needed

Management and Development:

Provide each Team Leader/Case Manager with monthly Case Management Supervision.

As part of the monthly Case management supervision process, the Team Leaders and Case Manager should be given the opportunity to discuss Service User cases; exploring concerns, reviewing assessment decisions and developing a collaborative individual intervention plan.

Ensure that the service is managed in accordance with its governing documents from the DRIVE case management manual.

Provide annual appraisal and regular support and supervision reviews to ensure that great performance is recognised; and that poor performance, and welfare issues affecting performance, are addressed. Offering Clinical Supervision as necessary.

Support, manage and develop Team Leaders and Case Managers, promoting wellbeing and growth within their roles.

Ensure Team Leaders and Case Managers maintain safeguarding training up to date in line with local protocols.

Ensure Team Leaders and Case Managers attend all training delivered by RESPECT and other relevant training.

Ensure that all safeguarding and critical incidents are reported in a timely manner following the appropriate protocols.

Management and Performance:

Provide routine reports to the Project Director, funders and stakeholders so that they can assess the overall performance of the service.

To ensure that the required data is recorded on the Drive case management system, so that the evaluation, performance management and service learning is maximised.

Represent the service at local and national events; deliver training and presentations as appropriate in partnership with the Project Director.

Contribute to the learning from the Drive Pilot through service reviews, working with the Drive Evaluators, supporting the Drive Partnership in addressing implementation and ongoing delivery

Strategic Management

Develop and maintain links with other agencies, both as an individual and as a service; developing protocols, referral procedures, skills sharing and joint working with external partners as appropriate.

Attend and partake the Domestic Abuse Perpetrator Panel (DAPP) and MARAC meetings.

Develop and maintain effective links with other agencies, attending strategic and operational working groups as appropriate.

Demonstrate a proactive approach to resolving barriers to achieving the Drive objectives with other professionals and services.

Share best practice with other Service Managers to further develop the role and the Drive project in general.

Work with the Director, Practice Adviser, Steering Group and Drive Project Evaluators to maximise learning from the pilot sites and modify the model according to findings from data on what is proving effective.

Develop and share ideas for service innovation, exploring options for implementation locally and informing the potential for national roll-out on conclusion of the pilot phase.

Recording and administrative tasks:

Supervision sessions will be recorded on the Case Management Supervision pro- forma, and form part of the quality assurance and staff support and supervision processes as well as informing the personal and professional development of the Team leader Case Manager.

Ensure that Team Leader and Case Managers files and records are accurate and complete, submitted at the appropriate data collection milestones and that both are kept and are in compliance with General Data Protection Regulations 2018 (GDPR), the UK Data Protection Act 2018 and meet IMR (Internal Management Report for Domestic Homicide Reviews DHR) recording standards.

Maintain an accurate and secure audit trail of all relevant communication in compliance with GDPR 2018.

Support Team Leaders and Case Managers to use the Drive Project electronic case management system accurately and consistently for all their work.

General tasks:

Be a strong advocate for RISE delivery, representing RISE and its strategic direction at key stakeholder events.

Attend management meetings as directed by line manager.