Service Manager

Service Manager - Spain

Responsibilities

• Responsible for monitoring the quality of service business execution and process compliance, identifying and reporting service quality issues, major product quality issues, and other anomalies.
• Responsible for collecting system issues, proposing process optimization suggestions, and supervising the implementation of optimization.
• Responsible for coordinating service resources, identifying anomalies such as insufficient and unauthorized use of service resources, and coordinating resources across departments.
• Responsible for building and managing customer service centers, monitoring customer feedback transmission and monitoring customer complaint handling.
• Responsible for department construction, coordinating the construction and management of the department, including recruitment, training, selection and cultivation of personnel.
• Other key tasks assigned by the headquarters and the superiors.

Qualifications

• Bachelor's degree or above, with professional background in Business Administration, Engineering Machinery, Mechanical Manufacturing, English, National Trade, etc.
• Rich experience in after-sales service in the construction machinery industry, familiar with the construction of service supervision systems. Having experience as a service manager is preferred.
• The Service Director is required to have at least five years of experience in after-sales service industry and service team management. The Service Manager is required to have at least three years of experience in after-sales service industry and service team management.
• In addition to being proficient in the native language, one must be fluent in English or Chinese and possess good listening, speaking, reading, and writing abilities.
• Proficient in Microsoft software such as Word, Excel, PowerPoint, etc.
• Identifying the corporate culture of ZOOMLION, strong communication and organizational skills, management abilities, clear logical thinking, strong data analysis and report writing abilities, and a high sense of responsibility.