Service Manager - RhEST - Substance use service for rough sleepers.

Phoenix Futures are looking for an experienced and skilled manager to lead the development and delivery of a new and innovative service aimed at improving access to drug and alcohol treatment for people who sleep rough in London.

This is a Fixed Term Contract until 31.03.2026.

Phoenix have over 50 years' experience of delivering pioneering services. This provision, part of a newly commissioned Pan-London Substance Use Pathway, will combine our considerable expertise in substance use and homelessness. The team will work with people who sleep rough across the capital to identify and address barriers to treatment access, engaging constructively and collaboratively with other agencies and facilitating pathways into services.

Our vision is of a high-quality, outcomes-focused service that improves the experience, quality of life, and life expectancy of people who sleep rough and use substances in London. The successful candidate will be there from the start and have the opportunity to shape the service, make the role their own, and leave a lasting legacy.

• Ability to identify key stakeholders who will enhance safety, service delivery and service-user outcomes.
• Necessary skills and track record of building relationships with key stakeholders to fully develop the service's potential.
• Resilient, adaptable, motivated, and solution-focused
• Track record of delivering high-quality services for people who sleep rough and/or use substances
• Proven ability to direct and motivate a team
• High-level understanding of substance treatment systems and barriers to access for people who sleep rough

The successful candidate will be required to establish effective and sustainable partnerships with a range of agencies across London so a collaborative approach is a must, as is the ability to manage time and prioritise effectively. Although largely 9-5, the post holder will be required to work flexibly to meet the needs of the service and participate in an out of hours on call rota.

The Phoenix Futures Group has more than 50 years experience of developing and delivering pioneering substance use services. We believe in being the best and that is why we constantly strive to learn and innovate, to challenge ourselves, to adapt and to work together with others who can bring valuable expertise. Join us and we will support you to contribute to the creative development of our treatment and recovery approach to meet the needs os our service users, our commissioners and stakeholders.

At Phoenix we value our staff and aim to be an employer of choice. That's why we have developed a range of benefits, including:

• Starting salary of (FTE) £36,085
• 25 days' annual leave plus Bank Holidays (increasing each year to a maximum of 30 days)
• Dependent's leave
• Occupational sick pay
• Opportunity to access potential yearly salary increments subject to appraisal.
• Season ticket loan, pension scheme, life assurance, discounts platform, and cycle scheme
• Continuous training and career development
• Access to a 24/7 Employee Assistance programme including telephone and online access

We encourage and welcome applications from people of all backgrounds and believe it is important to include people with lived experience to ensure the needs of the people we support are represented. We are committed to creating an inclusive working environment where everyone is free to be themselves and we ensure equity of opportunity.

If you are interested in being a part of an organisation that is making a real change, send us your CV and a covering letter telling us how your experiences and skills match the person specification within the role profile.

If you wish to discuss this opportunity further please contact