Service Management Lead: Governance & Improvement

Barclays in London is seeking a Service Manager to own end-to-end service delivery, oversee governance, and drive continuous improvement across digital services.

You'll coordinate service reviews, monitor SLA performance, manage changes, and work with stakeholders across the bank to ensure seamless customer experiences in a complex, evolving environment. The role requires strong stakeholder engagement, risk awareness, and a track record of transforming service management processes.