Service Lifecycle Manager

Service Lifecycle Manager

Location: Birmingham | Onsite: 3 days per week | Type: Permanent | Salary: Competitive

VIQU has partnered with a leading organisation to recruit an experienced IT Service Lifecycle Manager/Service Manager. This is a fantastic opportunity to take ownership of the full IT service life cycle, drive continual improvements, and work closely with senior IT leadership.

The Role

In the role, you will:

• Oversee the full IT service life cycle, from design through to retirement
• Lead Change Management, including running Change Advisory Board (CAB) meetings to assess, approve, and prioritise changes
• Manage the service portfolio to ensure alignment with business strategy and value delivery
• Drive continual service improvement initiatives across systems and processes
• Coordinate release management, ensuring minimal disruption and effective communication
• Collaborate with stakeholders to gather requirements and design services that meet business needs
• Implement and optimise new systems or processes (eg ticketing platforms) to enhance service delivery and efficiency

Requirements

• ITIL certified, with strong practical knowledge of the ITIL framework
• 7+ years proven experience in IT Service Management
• 3+ years in a leadership or managerial role overseeing ITIL processes
• Hands-on experience running or facilitating CAB meetings
• Experience implementing new systems or processes, including ticketing platforms
• Knowledge of governance, due diligence, and formal IT frameworks
• Excellent communication and stakeholder management skills
• Experience in legal, insurance, finance, or a related professional services sector (desirable)
• Advanced ITIL certifications (preferred

Apply Now

To apply in confidence, contact Phoebe Rees via the VIQU IT website.

Know someone suitable? Refer them and earn up to £1,000 if successful (terms apply).

IT Service Lifecycle Manager

Location: Birmingham | Onsite: 3 days per week | Type: Permanent | Salary: Competitive