Service Introduction Manager

Job description:

Key Responsibilities?

• Ensure that the IT Operational departments receive all the knowledge and tools required to ensure a smooth transition from the development program into the live service.
• Ensure creation and submission of required documentation.
• Ensuring that operational service requirements are articulated and delivered.
• Act as escalation point for operational services during all project phases.
• Ensure the Gate process are adhered to and provide support/advice to stakeholders by Suppliers
• Ensure Suppliers provide status reporting on projects from a Service Introduction perspective.
• Ensure assessment of the risks to operational support environments has taken place.
• Ensure operational support teams have been fully engaged and are able to support the required services by Suppliers
• Ensure Early Life Support (ELS) has been planned.
• Ensure Warranty support is provided and formal sign off on ELS has taken place prior to Project Release
• Ensure supporting processes are being engaged eg Asset Management, Service Reporting, Change Management, Security, ITSC
• Ensure that the Quality Gates are completed to standard by Suppliers.
• Ensure service introduction management reporting is performed by all Suppliers.
• Participate in Go/No go decisions with Suppliers.
• Retain the Operational Readiness Documentation

Skills, Knowledge and Experience?

• Must be an experienced resource with knowledge & sound understanding of various IT technologies/domains.

• Very strong Influential relationship management skills with stakeholders, senior management, colleagues and external service providers.

• Understanding of foundational IT technical issues and relationships

• Experienced in conducting IT risk assessments, IT service quality audits.

• Ability to influence and lead technical conversations with various infrastructure support groups.

• Excellent verbal and written communication capabilities with the ability to interact and influence at all levels of the organisation. Strong oral and written communication skills