Service Field Labor Productivity Lead (d/f/m) TK Elevator UK Ltd

We are moved by what moves people, by what moves the world and in our ever-growing cities. Through honesty, transparency, and a commitment to colleagues and clients, they foster a culture of entrepreneurship, passion, and responsibility. With unique engineering expertise, we provide comprehensive support for urban mobility, ensuring safety and efficiency in vertical transportation throughout the lifecycle.

As the Service Field Productivity Lead, you will significantly enhance the efficiency of our maintenance, repair, and modernization operations. Your key responsibilities include:

Productivity Monitoring & Improvement

• Analyze performance data to identify opportunities for improving field efficiency.
• Develop and implement action plans for underperforming countries/entities.
• Promote digital solutions to enhance maintenance efficiency.

Team Leadership & Development

• Train and mentor field service supervisors on productivity best practices.
• Foster a culture of accountability, continuous improvement, and safety.

Cross-Functional Collaboration

• Act as a liaison between service field operations in various countries and EA service field operations.
• Collaborate with local entities to set targets for essential service metrics.
• Provide technical support to local entities as needed.

We are looking for a candidate who meets the following qualifications:

Educational Background

• A degree in Engineering, Business Administration, or a related field is preferred.

Experience

• Proven experience in field service operations, focusing on productivity improvement and team leadership.
• Familiarity with maintenance practices, particularly in the elevator industry, is highly advantageous.

Skills

• Analytical Skills: Ability to analyze performance data and derive actionable insights.
• Leadership Abilities: Strong leadership skills with a demonstrated ability to train and motivate teams.
• Communication Skills: Excellent interpersonal and communication skills to effectively collaborate with cross-functional teams.
• Problem-Solving Skills: A proactive approach to identifying issues and implementing corrective actions.

Personal Attributes

• A commitment to safety and quality in all operations.
• A continuous improvement mindset with a passion for driving efficiencies.

Benefits

• Competitive salary paid on a monthly basis
• 34 days holiday, inclusive of bank holidays
• Attractive company pension scheme
• Health cash plan provided, allows you to claim towards health costs. For example, dental, optical, physiotherapy, chiropody and more.
• Life Assurance Scheme - 4x annual salary
• Free access to premium health and wellbeing apps
• Subsidised gym membership
• Industry-leading enhanced maternity and paternity provision
• Multiple salary sacrifice benefits including Electric Cars and Cycle2Work
• Long Service award scheme, with holiday benefits
• Employee Assistance Programme
• Refer a friend scheme