Service Excellence Lead - Stadium Hospitality Training

Sodexo Live! Newcastle United FC is seeking a Service Excellence & Training Manager to shape the guest, fan and employee experience across a world class venue.

You will champion service excellence, develop future talent and lead learning across hospitality suites, premium dining, bars and concourses. You will design engaging training, onboarding and development programmes for casual and permanent staff, build playbooks and standards, and partner with leaders to drive engagement and performance