Service Engineer

Service Engineer

Internal job ref: MD

Status: Full Time

At Anglian we're a leading home improvement company committed to providing high-quality products and exceptional service. Our success is built on innovation, dedication, and a customer first approach. Join us to make a real impact in an exciting and fast paced industry.

The Role

Are you an experienced Service Engineer who takes pride in their work? Do you have a passion for exceptional customer service? Are you someone who wants to get the job done right, first time every time?

Our Service Engineers are essential to efficiently and effectively assist our customers, providing any product and installation related maintenance for Anglian installed products covered by our 10 year warranty. We will provide all the tools and equipment you need, including a van, PDA, mobile phone and tools.

Key Responsibilities

• Monitor and report on installation metrics, performance, and KPIs.
• Visit customer homes, identify faults, and take the appropriate action to rectify them in line with our warranty and quality standards.
• Be customer focused and provide a high level of service to every customer.
• Maintain optimum stock levels to ensure jobs can be effectively resolved and completed.
• Complete service calls as scheduled and in a timely manner using our "Right First Time" approach, helping to reduce cancelled appointments.
• Accurately and timely complete paperwork and regularly update the supplied PDA device.

What We're Looking For

• Experience of uPVC installation and maintenance (or relevant qualification).
• Excellent customer service skills and experience in a customer facing environment.
• Ability to work on your own initiative in a standalone field based role.
• Willingness to travel as required and show flexibility within the working week.
• A full driving licence.

Why Join Us

• Pension.
• Company van.
• 31 days holiday, increasing with service, plus your birthday off.
• Paid time off annually to volunteer.
• Comprehensive health & well being benefits including cycle to work scheme, heavily discounted gym memberships and free access to mental health first aiders.
• Heavily discounted group discount scheme on all products.
• Group perks and freebies on days out, cinema, theatre, eating out, mobiles, food shopping and most major high street retailers.
• Opportunity to work with a forward thinking and supportive team.
• Career development and continuous learning opportunities.

Equal Opportunities

Our Company is committed to monitoring & aligning its policies with up to date Government guidance on reducing the spread of respiratory infections in the workplace. Through the Company's value of "Succeed Together" we are committed to Equality, Diversity and Inclusion. We recruit the 'best person for the job' regardless of any protected characteristics as defined by the Equality Act 2010, creating an inclusive working environment and culture for our employees.

Apply Now

Take the next step in your career by applying today!