Service Engineer

Overview

Job Title: Service Engineer

Website:

Group:

Watson-Marlow Fluid Technology Solutions is part of Spirax Group, a FTSE100 and FTSE4Good multinational industrial engineering Group with expertise in the control and management of steam, electric thermal solutions, peristaltic pumping and associated fluid technologies.

We are committed to a cooperative and encouraging team environment with challenging yet critical work and opportunities for growth. Visit our website to learn more.

Key Responsibilities

• On-site servicing & maintenance: Install, commission, service, and maintain peristaltic pumps to ensure optimal performance.
• Diagnostics and repair: Diagnose and repair electrical, mechanical, and operational issues with pumps on customer sites in biopharm and industrial environments.
• Troubleshooting: Resolve problems related to pump systems, including vfds, electronics, and electrical components.
• Repair & warranty processing: Handle repair tasks in service centres and on-site, manage warranty claims per company policies, and coordinate with service teams and customers for timely repair or replacement.
• Proactive maintenance proposals: Identify opportunities for maintenance contracts and propose tailored agreements with the sales team to strengthen long-term customer relationships and performance.
• Safety & compliance: Adhere to safety protocols and ensure work complies with industry standards, regulations, and company procedures.
• Technical support: Provide technical advice and support to customers; assist with troubleshooting and repairs involving electrical components, vfds, and control systems (e.g., Profibus, RS485).
• Documentation: Maintain detailed service records and provide post-service reports with maintenance recommendations and technical guidance.
• Customer support & relationship management: Build and maintain strong relationships, communicate effectively to understand requirements and provide service support as needed.

Qualifications & Skills

• Experience: 3+ years in servicing, repairing, and maintaining peristaltic pumps, ideally in biopharm or industrial environments.
• Hands-on experience with peristaltic pump systems, diagnostics, troubleshooting, and repair.
• Strong understanding of electrical/electronic systems and VFD control systems.
• Technical skills: Proficiency with diagnostic tools and service equipment; familiarity with industrial communication protocols (e.g., Profibus, RS485) is a plus; solid understanding of mechanical systems, pumps, valves, and fluid handling equipment.
• Safety: Commitment to safety and ability to follow established safety guidelines; understanding of safety standards in biopharm and industrial environments.
• Soft skills: Problem-solving, independent work capability, strong communication, time management, and ability to manage multiple service requests.
• Travel: Willingness to travel to customer sites for on-site servicing, commissioning, and maintenance.
• Preferred: Knowledge of Office 365, presentation skills, PLC programming and control systems; experience in regulated biopharmaceutical environments is an advantage.
• Personal attributes: Self-motivated, customer-oriented, detail-focused, and adaptable to varying work environments.

Benefits

• A competitive salary
• Flexible working arrangements
• A generous holiday allowance
• Three days' paid volunteering leave
• Life assurance
• Additional support and benefits through the Everyone is Included Group Inclusion Plan

Inclusion & Equal Opportunity

Everyone is Included at Spirax Group. We are committed to inclusive and equitable working cultures where everyone can be themselves and reach their potential. We welcome flexible working requests and offer a range of inclusion benefits (e.g., gender-neutral parental leave, caregiver leave, support for pregnancy loss or domestic abuse, menopause-friendly workplace principles, and more).

Learn more at /inclusion. We are a Disability Confident Committed Employer and an equal opportunity employer. We encourage candidates from all backgrounds to apply. If you require accommodations during the application process, please let us know.

Company Overview

Watson-Marlow Fluid Technology Solutions, part of Spirax Group, is a world leader in manufacturing peristaltic pumps and fluid path technologies for life sciences and process industries. We provide a wide range of products including tubing, filling systems, and single-use applications. Our shared purpose is to create sustainable value for stakeholders by engineering a more efficient, safer, and sustainable world. We support colleagues to make a difference for customers, communities, suppliers, the planet, and shareholders by fostering an equitable workplace where everyone feels included.