Service Desk Technician - Weekend Rotations & First Line Support

RGIT Australia in Canterbury seeks a Service Desk Technician to be the first point of contact for client technical support, diagnosing basic issues and guiding customers through resolutions. The role covers monitoring, ticket logging, and escalating complex problems to specialist teams to ensure high service levels.

You will work 37.5 hours weekly on a rotating shift, including weekends, and collaborate across Finance, Technical Services, Network Operations and Service Delivery to resolve client