Service Desk Shift Lead - ITIL Incident & Team Coach

A leading data centre provider in the UK is seeking a Service Desk Shift Lead to ensure high standards for Service Desk activities. The ideal candidate will have experience in an ITIL environment and be proactive in managing and mentoring a team. Responsibilities include overseeing shift activities, maintaining quality communications, and coaching colleagues. Strong skills in communication and problem-solving are essential, along with a customer-focused mindset. The position involves 12-hour shifts, including weekends and holidays.