Service Desk Pod Manager - Lead ITIL-Driven Support

FluidOne in Camberley is seeking a Service Desk Pod Manager to lead the dedicated Camberley service desk, driving high-quality support and ITIL-aligned operations. You will coordinate 1st and 2nd line engineers, manage ticket flow in Halo, and own escalation handling and incident resolution across the pod.

You will drive continuous improvement, performance reporting and knowledge management while maintaining strong customer focus and effective stakeholder communication.