Service Desk Officer

PAYE rate - £13.47 per hour

To work on the Digital and ICT Service Desk and provide effective and responsive first line support to ICT users within South Tyneside Council.

• Respond to incoming phone calls and requests/queries logged via self-service, email etc.
• Create and update user accounts and shared mailboxes.
• Issue Consumables such as headsets, mice, keyboards, ink.
• Allocate and issue Sim cards and Smartphones.
• Escalate queries that cannot be resolved by first line support to the appropriate second line support team.