Service Desk Manager: Lead, Improve KPIs & Customer Care

ABM is seeking a Service Desk Manager to lead the Technical Services Service Desk in London. You will oversee day-to-day operations, coordinate incident and work order management, and ensure service levels are met across multiple clients.

The role focuses on process standardisation, staff development and customer satisfaction. Working with Operational Managers and Account Managers, you will drive continuous improvement, manage performance metrics and support growth through technology like CAFM