Service Desk Manager ITIL & Multi-Vendor Leadership

Posted 2 hours 44 minutes ago by Primark Stores Limited

£45,000 - £70,000 Annual

Permanent

Full Time

Other

Oxfordshire, Reading, United Kingdom, RG1 1JL

Job Description

A leading retail company in Reading is seeking an experienced Service Desk Manager to oversee third-party Service Desk performance and implement ITIL processes. The ideal candidate will have proven experience in managing IT Service Desk operations, strong analytical skills, and expertise in SLA and KPI management. This role offers competitive benefits including 27 days of leave, healthcare, and a fitness center.