Service Desk Engineer

Posted 6 days ago by YourCode Recruitment

Permanent
Full Time
Other
England, United Kingdom
Job Description
Service Desk Engineer

Location: Leeds / Halifax branches
Salary: £25,000 - £30,000 + Benefits
Job Type: Full-Time Hybrid working - 2 days in office after induction

Are you a tech-savvy problem solver with a passion for IT support? Our client, a Managed Service Provider is looking for a Service Desk Engineer to join their growing team! If you have experience with Microsoft products and packages amongst others and thrive in a fast-paced support environment, we want to hear from you.

What You'll Be Doing:
  • Providing 1st, 2nd & 3rd line IT support to internal users and external clients.
  • Troubleshooting and resolving hardware, software, and network issues.
  • Managing Microsoft 365, Active Directory, and Windows environments.
  • Logging, prioritizing, and escalating tickets as needed.
  • Ensuring excellent customer service and technical support.
What We're Looking For:
  • Experience with Microsoft products and packages (Office 365, Windows OS, Active Directory).
  • Strong troubleshooting and problem-solving skills.
  • Excellent communication and customer service abilities.
  • Experience in an IT support/helpdesk/service desk environment.
  • Knowledge of networking, remote desktop support, and IT security is a plus!
Why Join our client?
  • Career growth opportunities & training support.
  • Work in a collaborative and friendly team environment.
  • Hybrid working options available.