Service Desk Engineer

Posted 3 days 4 hours ago by Xact Placements Limited

Permanent
Full Time
Other
Berkshire, Maidenhead, United Kingdom, SL6 0
Job Description

Job Title: Service Desk Engineer Location: Maidenhead Salary: £28,000 per annum Type: Full-time Permanent

We're hiring on behalf of an expanding Managed Service Provider (MSP) based in Maidenhead that is looking for a Service Desk Engineer to join their dynamic team.

Key Responsibilities:

  • Provide 1st & 2nd line IT support via phone, email, and remote tools
  • Assist in the delivery of IT projects, both remotely and onsite
  • Diagnose and troubleshoot issues with Windows, Microsoft 365, and networking
  • Manage system builds, deployments, and routine maintenance
  • Deliver excellent client service by understanding needs and resolving issues promptly

About You:

  • 2+ years' experience in IT support, ideally within an MSP environment
  • Full driving licence (site visits required)
  • Strong customer service and communication skills
  • Able to prioritise workloads and solve technical problems independently
  • Working knowledge of:
    • Active Directory, Windows Server (2012+), Windows 10+
    • Microsoft 365 and Office administration
    • Intune and Entra (formerly Azure AD)
    • Networking: DNS, DHCP, routers, switches, email configuration
    • System builds, deployments, and maintenance best practices