Service Desk Coordinator

Service Desk Coordinator

Job Reference: SDCLM26

Location: Building and Construction, Sevenoaks, Kent

Salary: £28,000 per annum (Permanent)

We're looking for a Service Desk Coordinator with strong customer service skills and an interest or background in plant or construction machinery.

Key Responsibilities

• Schedule workshop jobs and coordinate engineer workloads
• Manage warranty jobs and claims
• Act as the main customer contact (phone and face to face)
• Liaise with engineers to ensure efficient workflow
• Maintain accurate service records and job information
• Handle customer queries and provide repair updates

Requirements

• Excellent communication and customer service skills
• Strong organisational ability and multitasking
• Knowledge of plant, agricultural, or similar machinery (preferred)
• Confident working with engineers and customers
• Experience with cash or trade customers (advantageous)
• Basic computer and scheduling system skills

What We Offer

• Competitive salary (DOE)
• Supportive, friendly team
• Opportunity to work within the plant machinery industry