Service Desk Assistant Casual

Overview

Reporting to the Service Desk Officer, the Service Desk Assistant (Casual) will provide a welcoming, responsive, and professional customer service within the library and provide administrative assistance to the Service Delivery team as required.

You will be part of a friendly and proactive team, providing high quality front facing customer service within learning and Digital Support, offering support to staff, students and visitors using the library facilities and services. This will include using the library management system (Alma) to find and circulate learning resources; responding to enquiries face to face, by phone or online; operating equipment to support photocopying, printing, and binding; receiving monies for sales items and fines; tidying and reshelving books / journals.

Responsibilities

• Use the library management system (Alma) to find and circulate learning resources.
• Respond to enquiries face to face, by phone or online.
• Operate equipment to support photocopying, printing, and binding.
• Receive monies for sales items and fines.
• Tidy and reshelve books/journals.
• Provide administrative assistance to the Service Delivery team as required.
• Support users to access services effectively and in a timely manner.

Qualifications and Skills

• Excellent IT skills including use of MS Office.
• Excellent customer service skills and the ability to interact with a wide range of customers at all levels.
• Customer service experience in a library or equivalent busy face-to-face environment is essential.
• The ability to cope with physical work (shelving, manual handling, pushing trolleys, reaching high/low shelves) is required.
• Note: This is a casual post; successful candidate will join pool of library casual staff covering evening and weekend shifts.

Contact

If you would like to know more about this role, informal enquiries can be made to Jeanette Harper, Service Desk Officer. Email: