Service Desk & ITIL Operations Lead

DXC Technology in Farnborough, UK seeks a Master Scheduler to lead ITSM Service Desk operations and integrated project schedules in a secure client environment. You will own end-to-end service delivery, ensuring SLA/KPI attainment and stakeholder alignment.

Reporting to the OSM Manager / IT Delivery Director, you'll manage 15-50+ staff, drive ITIL compliance, CSI activities, and cost optimisation. The role requires DV clearance and strong leadership in a 24/7 setting.