Service Desk Analyst IT Support Lead (Belfast)

A forward-thinking law firm in Belfast is seeking a Service Desk Analyst to provide high-quality IT support to over 700 colleagues. You will manage incidents and ensure smooth operations of technology, working under ITIL frameworks. The ideal candidate should have strong customer service skills and experience in 1st and 2nd line support. This role offers a chance to be part of a collaborative team in a growing firm with a commitment to professional development.