Service Desk Analyst - 24/7 Public Sector IT, Clearance

Peel Digital is seeking a Service Desk Analyst in Birmingham. The role involves being the first point of contact for customers and resolving incidents according to ITIL practices.

The position requires strong customer service skills, technical knowledge, and the ability to work 24/7 in a secure environment. You'll handle logging, tracking, and resolving issues, with emphasis on clear communication and high-quality service.