Service Desk Administrator

Where Performance Meets Purpose

Join a team that values excellence and innovation, at a company known for its iconic golf brands. At Acushnet Company, your background and experience contribute to creating the best products for dedicated golfers worldwide. Here, your performance has purpose.

About the Role

Reporting to the Service Desk Team Leader, you will be the first point of contact for IT support requests, ensuring incidents are logged, prioritised, and routed efficiently. You'll play a vital role in maintaining system integrity, supporting users, and helping keep business critical operations running smoothly.

Key Responsibilities

• Monitor and manage incoming IT support requests via phone, email, and call management systems.
• Log, prioritise, and assign incidents to the appropriate support teams.
• Provide first line support, including password resets and basic system checks.
• Escalate business critical issues promptly to ensure rapid resolution.
• Process daily exception reports and maintain the integrity of the AS400 system and its data.
• Prepare and coordinate AS400 system access requests.
• Respond to software and integration error notifications, carrying out initial investigations and escalating where necessary.
• Proactively communicate system updates and provide guidance to users when required.

What We're Looking For

• Minimum of 6 GCSEs, including English and Maths (Grade C/4 or above)
• Strong customer service and communication skills, with the ability to interact professionally with colleagues at all levels
• Excellent attention to detail and organisational skills
• A reliable, flexible, and enthusiastic approach to work
• Ability to prioritise tasks and work effectively in a fast paced environment

Additional Information

• This is a fully onsite role based in St Ives.
• The office is located on the first floor, so applicants should be comfortable using stairs.

Our Commitment to You

At Acushnet Company, we are committed to helping our associates thrive both personally and professionally. From the start, you and your family, including domestic partners, will benefit from a comprehensive suite of health and well being programs. Enjoy the advantages of paid time off, an onsite fitness centre, acupuncture, physical therapy, wellness coaches, and more.

Our financial benefits are designed to secure your future, offering a 401k with company match, health savings accounts, and flexible spending accounts.

Additionally, you'll enjoy perks like pet insurance, legal planning, education assistance, and exclusive access to our Associate Store. At Acushnet Company, your performance has purpose, and we're here to support you every step of the way.

Pay Range

£27,450.00-£30,500.00

Ready to Make an Impact?

Join us at Acushnet Company and be part of a team that values excellence and innovation.

EEO and Additional Statements

• Acushnet Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, colour, national origin, sex, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with a disability. EEO Employer/Veteran/Disabled.
• Acushnet Company respects the intellectual property and confidential information of third parties. Our policy is that no employee or applicant shall disclose confidential information of a third party to Acushnet Company. Accordingly, please do not include any confidential information of a current or previous employer on your resume or any other materials you provide to us.
• Acushnet Company participates in E Verify. Please click for more details.
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