SERVICE DESIGNER - SC, PUBLIC SECTOR

Service Designer
Location: UK-wide (Hybrid working with occasional travel)
Salary: £67,000 - £80,000 (depending on experience) + Great Perks
Security Clearance: SC Cleared or Eligible

About the Organisation
This is an opportunity to join a forward-thinking organisation delivering high-impact digital and data solutions across the UK public sector. Known for its commitment to excellence and innovation, the company works on complex, large-scale programmes that improve services and outcomes for citizens. You'll be part of a collaborative, agile team that values curiosity, integrity, and user-centred design-working on meaningful projects that shape the future of digital government.

The Role
We are seeking mid to senior level Service Designers who are confident in their practice and require minimal support to get started. You will be responsible for designing complex, user-centred services for public sector clients, with opportunities to work across government and private sector engagements. You will help set the vision for service design, ensuring that iterative processes lead to successful outcomes. You will champion and facilitate collaboration across diverse multidisciplinary teams, fostering a culture of co-design and shared ownership of the design process.

Key Responsibilities
* Support design decisions, communicate strategies, and coach others.
* Improve inclusive, accessible, and sustainable design practices.
* Align user needs with organizational goals.
* Plan and run design sessions.
* Embed hypothesis-driven and iterative design practices.
* Help teams adapt to changes and lead design work.
* Advocate for user-centred design and create inclusive environments for designers.

Skills and Experience
Essential:
* Proven ability to lead complex, user-centred design projects from initial concept to final implementation.
* Experience in designing government or public services.
* Strong knowledge of the GOV.UK service standard.
* Strong skills in mentoring and coaching teams in iterative design practices.
* Expertise in integrating data-driven insights into service design.
* Experience in creating accessible and inclusive services.
* Ability to build and maintain strong, strategic relationships with key stakeholders.
* Excellent communication skills, with the ability to articulate and champion design concepts and strategies at the highest levels of the organization.

Desirable:
* Ability to define and lead the strategic direction of service design within the business area.
* Expertise in, or the ability to lead user research projects and activities.
* Experience of leading design sessions and integrating diverse perspectives.
* Understand the strategic context of your work and how it aligns with broader project goals.
* Experience of working in other sectors.
* Consultancy experience and demonstrable experience of opening-up new account spaces.
* Multi-disciplinary design skills set.
* SC clearance.

Qualifications
* Degree in Service Design, Interaction Design, User Experience Design, or a related field or equivalent experience.
* Relevant professional certifications or equivalent experience.

Security Clearance
To be successfully appointed to this role, it is a requirement to obtain Security Check (SC) clearance. To obtain SC clearance, the successful applicant must have resided continuously within the United Kingdom for the last 5 years, along with other criteria and requirements. Throughout the recruitment process, you will be asked questions about your security clearance eligibility such as, but not limited to, country of residence and nationality.

Disclaimer
Adecco are operating as an Employment Agency. Adecco are an equal opportunities employer and we are on the client's supplier list for this opening.
Please be assured that your CV will be treated in the strictest confidence and we would always speak to you before discussing your CV with any potential employer.