Service Designer - SC Cleared | GDS | Central Government

We are looking for experienced SC Cleared Service Designers to support a major Central Government digital transformation programme, working across complex public-sector services within a large, multidisciplinary delivery environment.

We are looking for people who can demonstrate hands-on Service Design experience within Central Government and strong knowledge of GDS standards and principles.

Key Experience

• Active SC Clearance
• Strong Central Government/Public Sector experience
• Proven experience working with GDS Service Standards and GDS Design Principles
• End-to-end Service Design experience from discovery through to delivery
• Current-state and future-state journey mapping
• Service blueprints and service mapping
• User-centred design and complex service/process mapping
• Experience facilitating workshops, co-design sessions and design sprints
• Experience working within Agile, multidisciplinary teams
• Strong stakeholder management and communication skills
• Understanding of accessibility and inclusive design
• Ability to visualise and communicate complex services clearly
• Experience working across complex programmes with multiple stakeholders and/or suppliers

Senior/Lead candidates

For more senior profiles, we are particularly interested in candidates who have:

• Led Service Design workstreams
• Defined Service Design approaches, methods and outputs
• Experience supporting or delivering GDS Service Assessments
• Worked across large-scale or complex Government transformation programmes
• Experience within multi-vendor/multi-disciplinary environments
• Confidence working with senior stakeholders across policy, operational, technology and delivery teams
• Experience mentoring or providing guidance to other UCD professionals

Typical Service Design Deliverables

Candidates should be comfortable producing and working with:

• User and service journeys
• Current/future-state maps
• Service blueprints
• Service maps
• Personas
• Service concepts
• Prototypes
• User stories
• Design principles and service design artefacts