Service Designer - Active SC - £525 Per Day

Clearance: Active SC

Rate: £525 per day (Inside IR35)

Contract Length: 4 months
Interview Process: 1 stage
Location: Remote (with occasional travel if required)

Role Overview

We are seeking an experienced Service Designer to join a high-profile government project. You will work closely with multidisciplinary teams to design and improve end-to-end services that meet user needs and align with GDS standards.

Key Responsibilities

• Design and deliver user-centred services across complex government systems.
• Collaborate with Product Managers, Business Analysts, and Developers to ensure seamless service delivery.
• Conduct research and map user journeys to identify pain points and opportunities.
• Create service blueprints, prototypes, and design artefacts to communicate ideas effectively.
• Ensure compliance with GDS Service Standards and accessibility guidelines.
• Advocate for user needs and champion service design best practices.

Essential Skills

• Proven experience as a Service Designer in government or public sector projects.
• Strong understanding of GDS principles and service design methodologies.
• Ability to create service maps, blueprints, and prototypes.
• Excellent stakeholder engagement and communication skills.
• Active SC Clearance (mandatory).

Nice-to-Have

• Experience working in Agile environments.
• Familiarity with tools like Miro, Figma, or similar collaborative platforms.