Service Design Lead: AI-Driven Experience & Strategy

NatWest Group is looking for a Service Design Lead to shape and deliver service design and experience strategy across mid-size to complex initiatives. You will oversee a team of service designers and guide delivery that is user-centred, inclusive, and aligned with enterprise goals.

This is a leadership role that combines hands-on design with mentoring and strategic influence across functions. You will champion AI-enabled design workflows, translate insights into scalable practices, and