Service Delivery Manager

Posted 2 hours 12 minutes ago by Tria Recruitment

Permanent
Not Specified
I.T. & Communications Jobs
Tyne And Wear, Sunderland, United Kingdom, SR6 7
Job Description

Service Delivery Manager

Salary - can be shared on initial discussion

Sunderland - 3x per week onsite

We are representing a well renowned company in the midst of transformation and change who are looking for a Service Delivery Manager to join their high-performing team.

As the Service Delivery Manager, you will be an individual contributor, and ensure the delivery of high-quality IT services across the business. You will manage service performance, negotiate and monitor SLAs & KPIs, conduct supplier search reviews, and drive continual improvements.

We are looking for:

  • Proven experience in an IT service delivery position
  • An understanding of change, incident & problem management
  • Commercial awareness and ability to influence supplier contracts
  • Strong analytical, negotiation, and communication skills

It would be a bonus if you had:

  • ITIL Foundation certificate
  • Exposure to Central Functions - HR, Payroll, Finance, etc

If this sounds of interest, please apply today!