Service Delivery Manager

Account Manager - Technology Development Services
Manchester (Hybrid - 2 days in office)
£35,000 - £50,000 + Quarterly Bonus

We're looking for a commercially savvy Account Manager to take ownership of a portfolio of long-term, high-value technology partnerships worth over £8m in annual revenue. You'll be at the heart of our "land and expand" strategy - deepening client relationships, uncovering new opportunities, securing renewals, and driving rate increases.

This is not a reactive role. You'll be on the front foot with clients, engaging senior technology leaders (CTOs, Heads of Software Engineering) to understand their journey, identify upcoming needs, and bring the right internal specialists into the conversation at the right time.

You'll also work closely with our agile delivery teams, project managers, and technical experts to ensure smooth, high-quality delivery. You'll be both the client's voice internally and the team's voice externally, ensuring alignment, clarity, and mutual success.

What you'll be doing

• Managing and growing 7-8 enterprise client partnerships

• Building deep, trust-based relationships with senior stakeholders

• Proactively identifying growth opportunities and securing renewals/rate uplifts

• Translating client briefs into clear requirements, bringing in presales support as needed

• Balancing multiple priorities while keeping delivery on track

• Attending client meetings (UK-based) and visiting our delivery teams in Eastern Europe every 2 months

What we're looking for

• Proven account management track record - ideally in tech, software consultancy, or recruitment

• Experience expanding accounts and managing enterprise clients

• Strong understanding of the software development lifecycle (SDLC)

• Confident in conversations with senior technical contacts

• Commercially aware, able to spot and convert opportunities

• Highly organised, with exceptional listening and prioritisation skills

• Culturally aware and empathetic communicator

What you'll get

• Salary: £35,000 - £50,000 basic (DOE)

• Bonus: Quarterly growth-based bonuses (£5-6k in year 1, £10-12k in year 2, £20k+ from year 3)

• Hybrid working - Manchester office 2 days per week

• International travel to meet delivery teams (every 2 months)

• Opportunity to work on long-term partnerships with some of the UK's most recognisable brands

If you thrive on relationship building, commercial growth, and bridging the gap between clients and delivery teams, we'd love to hear from you.