Service Delivery Manager - Supply Chain

At Morrisons, our Supply Chain is the heartbeat of the business, ensuring food and goods flow seamlessly all the way to our stores. Behind every optimised route, accurate inventory count, and on time delivery, there's great technology.

We're looking for a Service Delivery Manager to make sure our technology services in Supply Chain are reliable, efficient and always improving. You'll be the bridge between our tech teams, supply chain operations and third party suppliers - keeping services running smoothly and making sure issues are resolved before they impact our customers.

What you'll bring:

• Take ownership of technology service delivery for the Supply Chain department.
• Build strong relationships with key stakeholders and technology teams.
• Monitor service performance, manage SLAs, and lead service reviews.
• Coordinate incident and problem management, ensuring quick resolution and root cause analysis.
• Identify opportunities to improve service reliability, efficiency and customer satisfaction.
• Work closely with suppliers to manage contracts, performance and escalation.

You'll play a key role in keeping our supply chain business running at its best, ensuring systems and services behind every order are dependable and fit for the future. We're looking for someone who has:

• Experience in IT service management or service delivery, ideally in retail, wholesale or supply chain environments.
• Strong communication skills, you can translate between technical and operational teams.
• A problem solving mindset with a focus on continuous improvement.
• Good understanding of ITIL processes and service governance.
• Confidence in building relationships at all levels and managing multiple priorities.

In return for all your hard work, you will receive:

• 15% discount in store from the day you join us
• Additional 10% discount card for a friend or family member
• Annual bonus scheme
• Career progression and development opportunities
• Generous holiday entitlement
• Market leading pension scheme and life assurance
• Healthcare benefits including Aviva Digital GP
• 'MyPerks' giving you discount with over 850 retailers
• Free parking onsite
• Enhanced Family, Maternity and Paternity Leave
• Private Healthcare
• Car Allowance (company car provided in some instances)

Alive with activity, our modern Head Office is home to our corporate teams that make sure everything runs smoothly. Here, you'll find comfy breakout areas, a coffee shop, Morrisons Daily and a subsidised restaurant. We are within commuting distance of Leeds, Manchester and the Yorkshire Dales - and we even have free parking!

At our Head Office you will expect to find supplier showcases, charity fundraising and celebrations all year round for the events that mean the most to our colleagues.

There's more to our business as it's fast paced and ever changing, as such we've got lots of fresh opportunities for you to play your part in our success. We'd love to meet you!

At Morrisons, we're proud to be building a team that reflects the diversity of the communities we serve. We want every colleague to feel respected, supported and able to be themselves at work. Different voices, experiences and ways of thinking help us grow and improve and that's good for our customers too. We're always looking for people from all walks of life to join us and bring their talents to our team. Together, we can build a workplace where everyone has the chance to thrive, make a difference and belong.