Service Delivery Manager - SAAS

Service Delivery Manager

We're looking for an experienced Service Delivery Manager/Digital Operations Manager to lead our digital operations, drive service excellence, and shape the future of our technology environment.

What You'll Do

• Oversee daily operations of digital systems, applications, and infrastructure

• Lead and develop the application support function

• Ensure strong cyber security, GDPR compliance, and Cyber Essentials Plus standards

• Support successful technical project delivery

• Champion quality assurance and robust testing

• Identify opportunities to improve efficiency and optimise digital operations

• Act as the main point of contact for digital service performance and stakeholder communication

What You'll Bring

• Proven experience in digital/IT operations management

• Strong leadership, communication, and problem-solving skills

• Solid understanding of infrastructure, application support, and project delivery

• Cyber security knowledge and compliance experience

• PCI-DSS experience (implementation or maintenance preferred)

• Cyber Essentials Plus experience (required)

• Background in SaaS or digital product environments

• Experience building internal teams and reducing MSP reliance

• Pragmatic approach to ITIL in a fast-moving business