Service Delivery manager - Outside IR35/ Permanent

Venn Group - Service Manager (DV Cleared) (Intelligence / UKIC)

Cheltenham (primary)

£550-£650/day Initial 6-month contract Outside IR35 or Permanent salary

The Role

We are looking for a DV-cleared Service Manager to oversee the delivery of a Cross Domain Service for a UK Government client. Acting as the main on-site point of contact, you will lead a medium-sized engineering team while ensuring high service standards and driving continuous improvement.

Key Responsibilities

• Day-to-day leadership of a managed service and engineering team
• Ownership of incident, problem, and escalation management
• Engagement with key customer stakeholders and third-party suppliers
• Management of SLAs, KPIs, and customer satisfaction reporting
• Coordination and oversight of releases across test, reference, and production environments
• Driving service improvement, configuration management, and asset management
• Supporting commercial activities and identifying opportunities for service growth

Essential Skills & Experience

• Demonstrable experience delivering managed services within the public sector
• Strong stakeholder engagement and relationship management skills
• Solid understanding of ITSM frameworks (ITIL / ISO 20000)
• Experience working within a SIAM environment
• Active DV Clearance (essential)

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