Service Delivery Manager - Digital and Data

# Service Delivery Manager - Digital and Data About the jobAt cardfactory, we're looking for an IT Service Delivery Manager who'll help us deliver consistently high-quality IT services to our colleagues across the business. Based at our Support Centre in Wakefield, this is a hybrid role (2-3 days a week on site) where you'll play a key role in making sure our services are reliable, well defined, and continuously improving, while helping us stay aligned with our long term goals. What you'll be doing: In this role, you take the lead in keeping our IT services running smoothly, building strong relationships, and driving service quality across the business.You'll get to grips with the systems we use and turn that knowledge into clear service documentation. Working closely with our IT squads, you help shape and validate new service designs, making sure they're fit for purpose. A calm, organised approach is key when coordinating major incidents, managing problems, and ensuring changes follow the right process.Strong stakeholder relationships matter, so you'll meet regularly with teams across the business to review performance, discuss improvements, and keep service levels on track. This includes managing SLA adherence, producing meaningful reports, and leading service reviews with internal squads and suppliers.You'll also support contract renewals, guide new services through a smooth transition into BAU, and help prepare IT services for busy trading periods. Trend analysis, continuous improvement plans, and occasional on call support for major incidents round out the role. What you'll bring: Prior experience in IT Service Delivery Management, with solid SLA and service performance reporting experience. Strong technical aptitude, curiosity, and a genuine focus on improving the customer experience. Excellent stakeholder management and confident communication with both technical and non technical audiences. A proactive, calm, and positive approach, with strong problem solving skills and the flexibility to support major incidents when needed. Professionalism, reliability, and the ability to work effectively in fast paced or high pressure environments.The following content displays a map of the job's location. OpenStreetMap contributors Service Delivery Manager - Digital and Data Salary £50,000 - £60,000 Frequency Annual Job Reference cardfac/TP 30935 Contract Type Permanent Working Hours 37.5 Closing Date 1 March, 2026 Location Century House Brunel Road Wakefield 41 Industrial Estate, United Kingdom Posted on 30 January, 2026