Service Delivery Manager - Amsterdam

Blue Wireless is a global leader in providing Wireless Network Solutions for Global Enterprises. With global coverage in over 80 countries, we are transforming the way LTE/5G and Starlink technology is used for connect branches, remote sites and vessels using wireless solutions.

Headquartered in Singapore with local operations in Australia, Malaysia, Netherlands, UK and United States, Blue Wireless makes the roll-out of projects a painless and predictable. But technology is only one part of our success story - our "secret sauce" is our people: our creativity, hands-on attitude, and our willingness to go above and beyond for our customers are what keep us growing, hence continuously looking for new colleagues to join and be part of our journey.

Service Delivery Manager at Blue Wireless

Based on our office in Amsterdam, as a Service Delivery Manager, you'll be the 'air traffic controller' ensuring the successful delivery of services across Europe, managing the end-to-end process from order intake to order completion. The role will demand a self-starter, well-organised, proactive colleague, able to keep an overview, while being able to zoom-in on specific orders to ensure these are delivered up to Blue Wireless standards. You will keep an open dialogue with our sales teams, customers, and our engineering teams on-site (both internal and our partners).

So, what will be on your plate? (key responsibilities)

• Manage the on-boarding of new customers and setting them up in the various systems
• Manage new customer projects from ordering, planning and tracking
• Organise training and documentation for customers throughout their lifecycle
• Document and improve processes and suggest automation
• Validate operations documentation is accurate to allow bill generation
• Other related duties as assigned

If you-

• Have a positive, problem-solving attitude
• Have great organization skills, accurate when processing and giving information
• Have a Bachelor's Degree
• Have excellent English communication skills, both written and verbal. Other European languages are an advantage
• Have 1 year of experience in a professional business environment
• Have a passion for (maritime) networking technology is huge advantage

we'd love to hear from you.

Enthusiastic entry level applicants & more experienced professionals looking for a new challenge are also encouraged to apply. Joining us is a great opportunity to enhance your professional career globally in the tech industry that is growing exponentially in a fast-paced environment

You'll be-

• Part of a professional international team of networking solution experts
• Working with maritime and business customers across Europe
• Given the opportunity to make a difference, in helping with the development of the role and the business
• Offered many career development opportunities as the company grows and evolves
• In a "destination workplace": work with great managers, in an ideal workplace, while doing meaningful work
• Surrounded by highly supportive peers in a healthy working environment