Service Delivery Manager - Active SC Clearance required

Posted 2 hours 15 minutes ago by Opus Recruitment Solutions Ltd

£50,000 - £60,000 Annual
Contract
Not Specified
I.T. & Communications Jobs
Newcastle Upon Tyne, City, United Kingdom, NE1 1
Job Description
We're looking for a Service Delivery Manager to lead service delivery, manage stakeholder relationships, drive operational excellence, and identify opportunities to improve services through automation and AI.

What you'll be doing:
  • Leading end-to-end service delivery across complex technology environments
  • Managing client relationships, escalations, and commercial discussions
  • Driving performance across multidisciplinary teams
  • Identifying opportunities to grow accounts and improve service outcomes
  • Applying AI and automation to enhance operational effectiveness
  • Working within ITIL-aligned service management frameworks
What we're looking for:
  • Proven Service Delivery Management experience
  • Strong stakeholder engagement and leadership skills
  • Experience managing large-scale IT services and teams
  • Eligibility for UK Government Security Clearance
Nice to have:
  • Advanced ITIL certifications
  • ServiceNow, JIRA, or Azure DevOps experience
  • Automation and continuous improvement experience
  • NHS sector experience