Service Delivery Executive
Posted 11 hours 30 minutes ago by Ligentia
Ligentia
Leeds, United Kingdom
Full time - Service Delivery
As a Service Delivery Executive, you will support our general operations with a primary focus on Ocean Imports. You will play a key role in coordinating the end to end movement of shipments, facilitating customs clearances, and ensuring reliable, on time delivery for our customers.
Key Responsibilities- Coordinating the movement of shipments and overseeing deliveries to ensure a seamless process.
- Contributing to accurate data management by following CargoWise processes.
- Reviewing shipment documentation and resolving queries through clear communication.
- Facilitating the receipt of bills of lading and authorising system releases.
- Supporting shipment profitability through attentive costing, invoicing, and margin management.
- Collaborating with Customs Teams to monitor and ensure timely releases.
- Updating Customer Success teams to keep everyone informed on shipment status and resolutions.
- Working together with internal teams to meet and exceed client goals.
Essential:
- Operational knowledge of import processes and formalities.
- Understanding of shipping documentation and its importance in the supply chain.
- A process oriented approach to supporting client shipments through our systems.
- Collaborative spirit, with the ability to work effectively as part of a diverse global team.
Desirable:
- Previous experience or familiarity with CargoWise.
- Experience in a similar logistics or operations role.
English language proficiency required.
Ligentia requests that recruitment agencies do not speculatively submit CVs to us unless expressly requested to do so by a member of our People team. Any CVs sent to us on an unrequested speculative basis will be ignored.
Ligentia will not be liable for any fee or commission payments claimed by a recruitment agent in respect to the employment by us of a candidate whose CV was sent to us on an unrequested speculative basis.